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Frequently Requested Forms
You can find some of our most requested forms here.
If you require any other forms, please contact us here.
FAQs
What is Compass ELC’s approach to child care?
Please read our Program Statement
Most of the questions below can also be found in the Parent Handbook.
What should I do when my child is sick?
Home is the best place for your child when they are visibly ill and have any of the following
unexplained symptoms:
- Morning temperature over 38.5°C or 101°F
- Rashes that you cannot identify
- Diarrhea
- Discharge from the ears
- Discharge from or redness in the eyes
- Swollen neck glands
- Vomiting
- A severe cold which could include fever, sneezing, coughing and nasal discharge
“Guidelines for Infectious Diseases Reporting and Exclusion” on Durham Region Health
Department’s website is used as a guideline for determining if diseases are communicable and
when it is safe for your child to return to care. If any of these symptoms occur during the day, your child’s primary caregiver will call you and let you know. Together, you will decide if your child should go home.
Weather
Do children still go outside in bad weather?
We believe that ‘there is no bad weather, only bad clothing.’
Please provide your child with weather-appropriate clothing, as we invite children to play and explore outside on a daily basis as part of our holistic approach to experiential learning. If this is a barrier to your child’s participation, please let us know.
Billing:
How do I make a payment?
We encourage you to sign up for our Parent App This allows you to view the details of your child’s care and gives you access to all of your invoices and bills. In the Invoices Tab, you can make payments using bank withdrawals or using credit card. You may select ‘Pay Full Amount’ or ‘Custom Payment’ in order to make partial or over payments, giving your more flexibility over how and when to pay your child care fees.
If you wish for this method to automatically withdraw funds from your account, speak to your Admin Lead.
Any further discussion about payment methods can be brought to your Admin Lead.
When is my bill due?
Our billing is completed bi-weekly (1st – 15th and 16th – end of the month). That being said, we do calculate based on the calendar date. Depending on where the beginning of the week falls, your invoiced amount may vary due to the number of days you would need care during that time period. If you have any further billing inquiries, contact your program lead.
Do I get billed when my child is absent from program (ex. Sick, vacation, Stat Holidays, etc.)?
Compass is a not-for-profit organization and we do our best to keep our childcare fees as low as possible. We base our staff wages, nutritional purchases and rental agreements on the number of children scheduled to be in each room. Since we want to make sure that your money is going to the elements that bring quality to your child’s care, our fees must reflect the child’s agreed upon schedule. If a child is gone on vacation on a day that they would normally be in care, the money has already been allotted to the supplies needed for that child; therefore, the family must be invoiced for that day.
In the spirit of transparency, please view the infographic below that demonstrates exactly where your money goes.
If there are any extenuating circumstances that require you to change your payment schedule, please contact your program lead to discuss your options.
Why do I need to pay a security deposit?
Our security deposits include a registration fee of $40/family, plus a calculation of two weeks of your child’s care. Similar to your first and last month’s rent, your security deposit will be applied to your final invoice once you choose to remove your child from our care. If your security deposit was not applied, please contact your program lead and we will send you’re the refunded amount.
Affordability
Is there any discount or service that lowers my fees?
Here at Compass, we work very closely with the Social Service departments in the regions we operate within. It is our goal to work with our community in order to build a system that supports all families, including child care subsidies. Please contact your local Social Services Representative to find out if you qualify for subsidy, or read more below for more information.
What is Child Care Subsidy?
Do you have a child or children under the age of 13 who requires licensed child care because you are working, attending school or training?
Do you or your child have special needs?
If you answered “yes” to any of the above, you may be eligible for the Child Care Fee Subsidy.
For more information please contact the following community social service office in the community in which you live:
City or County of Peterborough
City of Kawartha Lakes or Haliburton County
Finding Child Care
For more details about our wait list and to view our wait list policy, please click here.
If you have any other concerns about our policies or procedures, see our Parent Handbook.
