If you are looking for information and program policies please consult the parent handbook.
Frequently Asked Questions
do I make a payment?
We encourage you to sign up for our Parent Portal. This allows you to view the details of your child’s care and gives you access to all of your invoices and bills. In the Settings Tab, you can enter your credit card number to make a payment from wherever you are!
If you wish for this method to
automatically withdraw funds from your account, speak to your program
We also take your payment over the
phone! Just have your credit card ready.
Any further discussion about payment
methods can be brought to your program supervisor.
When is my bill due?
Our billing is completed bi-weekly (1st –
15th and 16th – end of the month). That
being said, we do calculate based on the calendar date. Depending on where the
beginning of the week falls, your invoiced amount may vary due to the number of
days you would need care during that time period. If you have any further
billing inquiries, contact your program lead.
Do I get billed when my child is
absent from program (ex. Sick, vacation, Stat Holidays, etc.)?
Compass is a not-for-profit
organization and we do our best to keep our childcare fees as low as possible. We
base our staff wages, nutritional purchases and rental agreements on the number
of children scheduled to be in each room. Since we want to make sure that your
money is going to the elements that bring quality to your child’s care, our
fees must reflect the child’s agreed upon schedule. If a child is gone on
vacation on a day that they would normally be in care, the money has already
been allotted to the supplies needed for that child; therefore, the family must
be invoiced for that day.
In the spirit of transparency, please
view the infographic below that demonstrates exactly where your money goes.
If there are any extenuating
circumstances that require you to change your payment schedule, please contact
your program lead to discuss your options.
Why do I need to pay a security
Our security deposits include a registration
fee of $40/family, plus a calculation of two weeks of your child’s care. Similar
to your first and last month’s rent, your security deposit will be applied to
your final invoice once you choose to remove your child from our care. If
your security deposit was not applied, please contact your program lead and we
will send you’re the refunded amount.
Is there any discount or service that
lowers my fees?
Here at Compass, we work very closely
with the Social Service departments in the regions we operate within. It is our
goal to work with our community in order to build a system that supports all families,
including child care subsidies. Please contact your local Social Services
Representative to find out if you qualify for subsidy, or read more below for
Child Care Subsidy.
Do you have a child or children under the age of 13 who requires
licensed child care because you are working, attending school or training?
or your child have special needs?
If you answered “yes” to any of the above, you may be eligible for the Child Care Fee Subsidy.
For more information please contact the following community social service office in the community in which you live:
CELC values opportunities to engage
with families, share our work and have children live in our environments to
ensure this is the right fit for you and your child. Waiting lists for families
requesting child care is maintained by each municipality or program when child
care spaces are not available. We encourage families to sign up to their
regional Child Care Waitlist Registry (in Peterborough
City/County or City of Kawartha Lakes,) or to contact the
program they wish for their child to attend (Durham, Haliburton, Northumberland
When a space becomes
available, the first family on the list who meets the criteria is contacted by
email and telephone. Please see the CELC-child care waitlist protocol.
Do children still go outside in bad
Here at Compass, we believe that
“there is no bad weather, just bad clothing”.
Please provide your child with
weather-appropriate clothing, as we invite children to play and explore outside
on a daily basis as part of our holistic approach to experiential learning.
Frequently Requested Forms
If you require any of the following forms, please contact us here. – Medication Authorization – Sunscreen
If you have any other concerns about
our policies or procedures, see our Parent Handbook.